RETURNS

RETURNS & GUARANTEE

We have a risk-free 30-day guarantee!

If any of the Kenko Back™ products do not live up to their claims, just send us an email at support@kenkoback.com and you will be able to claim a full refund, provided it is within 30 days of delivery.

Defective Product

We're incredibly confident in the quality of our product. Unfortunately, on the odd occasion, a product may damage during transit or arrive defective. If this is the case, please email us at support@kenkoback.com with proof of the defective product and we will provide a choice of a free re-shipment of the product or an immediate refund on the purchase. Emails for the defective products must be sent within 30 days of delivery of the product.

How do I return something?

Our Returns Policy time frame is 30 days from when an order arrives at your address. The buyer is responsible for returning the product/s to us for assessment, repair, or exchange.

Please note that original priority shipping fees are non-refundable.

Please feel free to contact us about returns at support@kenkoback.com

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!

When you’re shipping your items back to us, the best idea is to choose a mailing option that gives you the option to track the package, as well as one that offers you compensation for loss of or damage to your parcel. If the package doesn’t reach us, we won’t be able to process your return, so it’s important that you make sure it stays safe in transit.

Please wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products.

CANCELLATION TERMS

If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. If we’re unable to do so, don’t worry! You can return your order to us using the process above.